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FAQ's

1. Will I see a preview of my artwork before it is delivered?
2. How long will my artwork take to arrive?
3. What is the last ordering date to ensure delivery before Christmas?
4. What is a Snaps2art portrait?
5. Is your payment method fully secure?
6. Do snaps2art offer any discounts for ordering more than one portrait?
7. What sort of format should I upload my images in?
8. What if I do not receive my order?
9. What if my order arrives damaged?
10. What refund policy does snaps2art adopt?
11. My question does not appear on this page!
12. Worried about low quality photographs?
13. How much will I pay for delivery?

• Will I see a preview of my artwork before it is delivered?

  Yes! We will email you a preview of how your artwork would appear once it is printed.  After your feedback, we will then print your portrait and deliver it to you.  We do, however, limit any changes you would like to one change per portrait. If you have any further questions regarding this issue please feel free to get in touch.  Below is an example of the type of preview you can expect before printing.

   

  

• How long will my artwork take to arrive?

  Once we have received your order, we aim to have delivery to you within 10 working days.  In the unlikely event of you not having received your artwork within this time, please use our contact form or phone us on 0845 874 0150.

• What is the last ordering date to ensure delivery before Christmas?

  The latest we should receive your order by to guarantee delivery before Christmas 2009 is 14th December 2009.  After this point we can not absolutely guarantee delivery by 24th December because of volume of orders and last posting dates.

• What is a Snaps2art portrait?

  A snaps2art portrait puts a different spin on your traditional pet portrait.  With our easy-to-use ordering system we allow you to upload up to 6 photographs or snaps of your pet.  Our design experts then use the best of these photographs to create a beautiful piece of pet art for you to hang at home or in your office.  It's that simple!

• Is your payment method fully secure?

  At snaps2art we currently accept payments via Paypal. We can assure you that Paypal is a fully secure method of payment, and you as a valued customer, have no reason to worry. For further piece of mind you can find more information about Paypal by clicking here.

• Do snaps2art offer any discounts for ordering more than one portrait?

  We do indeed offer discounts for customers who order more than one portrait. As snaps2art receive various types of orders ranging from more than one portrait, to different size portraits there are no set discounts. The best method for you as the customer to enquire whether or not you are eligible for discounts, is to drop us an email for a quote.

• What sort of format should I upload my images in?

  Our easy to use ordering method is rather robust, and images in many diffrent formats will be just fine to upload. Currently the sorts of images that can be uploaded are JPEG, GIF, BMP and PNG files. If you have images that are not in the format listed do not hesitate to contact us and we will be happy to help.

• What if I do not receive my order?

  In the unlikely event that you do not recieve your order after you have had confirmation it has been dispatched, we ask you take the following simple steps:

  1) Check that the delivery address and postal code details entered, are correct. if you have made a mistake, do not worry, simply contact us and we will be happy to help.

  2) If there is nobody present at the address at the time of delivery, then as a rule the courier should leave a calling card to tell you where your portrait can be collected. We know that this does not always happen, so telephone your local postal office and enquire if they holding a delivery in your name.

  3) If you have completed both the above steps then it is time to email us and we will do our best to rectify the issue.

• What if my order arrives damaged?

  If goods arrive damaged please inform us immediately. We will then arranged to replace the faulty goods free of charge.

• What refund policy does snaps2art adopt?

  Unfortunately because of the bespoke nature of the products that we are supplying, we cannot accept cancellation of orders.  However, if goods arrive damaged we can either replace the faulty goods free of charge or cancel the order altogether and refund the charges.  These terms and conditions comply with The Consumer Protection (Distance Selling) Regulations 2000.

• My question does not appear on this page!

  If your question does not appear on this page, not a problem! Simply click here or navigate to our contact us page and send us an email. We will respond as soon as possible and address whatever question you have.

• Worried about low quality photographs?

  Please click here

• How much will I pay for delivery?

  Delivery and VAT charges are included in the prices quoted for each of the canvas prints.